I made a lot of online purchases this Christmas season — getting things gift wrapped and shipped directly to the recipient instead of having to stand in line at the post office was a powerful motivator. And most of my online shopping experiences went without a hitch — some better than others, I suppose. Yesterday, [...]

Okay, e-mail’s not really dead. It’s still the one thing people get about the Internet. Even with all the junk mail and viruses cramming into one’s mailbox, people still check their e-mail. So, a few weeks ago, I was speaking to a potential client about a project to help their organization understand that there might [...]

I just helped a client of mine switch from their old Web hosting company to a new one. Not that the old host was bad, but… for a lot less money, here’s what they gained: More everything: more bandwidth, more server space, and more e-mail accounts, more publishing options. Better metrics: The new Web stats [...]