People seem to expect Internet content and services to be free. We happily use the Internet to pay for tangible goods, such as a DVD or flowers, but if the thing we want is a service or information, we’re unwilling to pay. So we walk to the store to buy the newspaper, but if we [...]

Dear Web Site Managers at Pepsi: after 30 seconds on a high-speed DSL connection, this is what I see. Pathetic. (This is for the Old School or New School promotion. Basically, I just chugged a Mountain Dew and now I want to find out if I won something cool. But I can’t… because… the… dang… [...]