Free Web Site Advice

Advice and Commentary on Web Site Issues

Archive for August, 2008

Using Google’s Cached Pages to Restore Lost Content

Monday, August 18th, 2008

Earlier today, I deleted something I shouldn’t have. It was on a client site, and they had asked to have a promo removed. Easy, thinks I, and without much additional thought, I logged in removed the promo, and saved the page. Oops! In my haste I removed the wrong promo. And since it seemed like [...]

This Amuses .me Even More Than .yu Did

Friday, August 15th, 2008

I’ve long been amused by the marketing of country top-level domains for other purposes — recently, I saw an ad for domains using the .me extension (Actual ad slogan: “It’s all about .me”). Pretty funny, if you know what’s really going on. Turns out, it’s not about me. It’s about Montenegro. Here’s the deal: In [...]

Beta Software: Not just for techies anymore?

Wednesday, August 13th, 2008

I’ve got Olympic spirit, yes I do. But when I wanted to watch some online video a few days ago, the NBC Olympics Web site told me I needed to install Silverlight (a Flash-like multimedia player from Microsoft). Weird, thinks I, ’cause I’m pretty sure I’ve already got Silverlight installed. But I clicked the link [...]

Don’t Take SEO Candy (From Strangers)

Tuesday, August 12th, 2008

Today I received an unsolicited email offering SEO services for one of my domains. Bottom line is, it’s worthless — but many people wouldn’t know it. For a business owner desperate to improve his rankings in search engines, this might sound tempting. Let’s deconstruct… Here’s the message, with the name and address withheld. Dear Business [...]

Customer Service: Where It All Breaks Down

Thursday, August 7th, 2008

I often advise my clients who have e-commerce operations to buy from themselves, and then try to return their order — it’s a visceral way to find out how bad (or good) their own customer service is. As I write this, I’m on hold with Adobe Customer Service, waiting for a manager to get online. [...]

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