Earlier today, I deleted something I shouldn’t have. It was on a client site, and they had asked to have a promo removed. Easy, thinks I, and without much additional thought, I logged in removed the promo, and saved the page.
Oops! In my haste I removed the wrong promo. And since it seemed like such […]

I’ve long been amused by the marketing of country top-level domains for other purposes — recently, I saw an ad for domains using the .me extension (Actual ad slogan: “It’s all about .me”). Pretty funny, if you know what’s really going on.
Turns out, it’s not about me. It’s about Montenegro.
Here’s the deal: In the history […]

I’ve got Olympic spirit, yes I do. But when I wanted to watch some online video a few days ago, the NBC Olympics Web site told me I needed to install Silverlight (a Flash-like multimedia player from Microsoft).
Weird, thinks I, ’cause I’m pretty sure I’ve already got Silverlight installed. But I clicked the link anyway […]

Today I received an unsolicited email offering SEO services for one of my domains. Bottom line is, it’s worthless — but many people wouldn’t know it. For a business owner desperate to improve his rankings in search engines, this might sound tempting. Let’s deconstruct…
Here’s the message, with the name and address withheld.
Dear Business Owner,
75% of […]

I often advise my clients who have e-commerce operations to buy from themselves, and then try to return their order — it’s a visceral way to find out how bad (or good) their own customer service is.
As I write this, I’m on hold with Adobe Customer Service, waiting for a manager to get online. It’s […]