Okay, geeky types, here’s a shot across the bow: you all need to do better at communicating technology to your clients in terms they can understand.
There’s a long history in Information Technology of the “Wizard of Oz” mentality — you know, make ‘em think this stuff is incredibly complex and that only I, the Great […]

Hangin’ out in cyberspace as I do, a lot of my communications with clients and partners are via e-mail, phone and IM. And while that works fairly well, I was reminded recently of the importance of face-to-face communication.
Recently, I traveled to the Midwest to visit several of my clients there, one of whom I had […]

I’ve got a client who decided to start small, with a very basic site (something I often recommend for small businesses — get your feet wet, find out what works, limit your investment risk). But now that it’s time to launch, they’re balking.
We’re still speaking, and the relationship is solid enough, but for whatever reason, […]

There’s a lot of talk about SEO (Search Engine Optimization) lately. It’s like it’s the second coming of Jello Pudding Pops — everybody’s just gotta have one. And as with most Internet things, where the buzz is, businesses have sprung up to meet the “need.” All these businesses need clients, so they set about creating […]

Now you can get expert feedback on your Web site or a portion of a site (such as proposed redesigns). I launched my Rapid Review service because, frankly, I wished someone else was doing it for the sites I’ve designed. Here’s the deal:

It’s fast. You’ll get a report back in under three business days.
It’s cheap. […]

Wifey pointed out a major problem with sites recently. “I sent e-mail to these idiots a week ago, and no one responded. Now I gotta go call them.”
Who’s checking your e-mail? Do they respond within 24 hours? If they won’t be able to respond for a longer time, do they set autoreplies or send a […]

I’m just finishing up Web work on a symposium that illustrates all that’s wrong with unplanned development: the people in charge kept coming up with new ideas after we’d started, and they kinda liked waiting until work was done on something before starting to think about it. So I (and others) would work to on […]

I’ve given several presentations and had a pre-blog list of Web myths going in the past, and I thought some might be interested in them:

Website Redesign and the Devil’s Work. How to make your Webs user-focused.

Iceberg, Right Ahead: Managing Website Growth — Little gorillas are so cute. Then they grow.

Web Site 101 — The basics […]